shuvo9 Privacy Policy

Information We Collect

shuvo9 collects personal data from you at different points during your relationship with the platform — at registration, during identity verification, through your normal use of gaming and betting services, and when you interact with our customer support team. The categories of data we collect are described in detail below.

shuvo9 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, that account will be closed immediately and all associated data will be deleted or anonymised in accordance with our data retention schedule.

How We Use Your Data

shuvo9 uses the personal data it collects for specific, legitimate purposes directly related to delivering our services, meeting legal obligations, and maintaining a safe and fair gaming environment for all players in Bangladesh. We do not use your data for any purpose that contradicts what is described in this section.

• Account creation and management: Your registration data is used to create and maintain your shuvo9 account, verify your identity, and enable you to access all platform features including deposits, withdrawals, and game play.
• Payment processing: Financial data is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records.
• Identity verification (KYC): Identity documents and selfies are used to verify that you meet the minimum age requirement of 18 years and to confirm that your account details match your legal identity, as required for responsible gaming and anti-fraud compliance.
• Fraud prevention and security: Technical data, including your IP address, device fingerprint, and login history, is used to detect suspicious activity, prevent unauthorised account access, identify duplicate accounts, and investigate potential fraud or collusion.
• Responsible gaming monitoring: Your gaming activity and responsible gaming preferences are monitored to identify patterns that may indicate problematic gambling behaviour, and to enforce any limits or exclusions you have requested.
• Customer support: Communications data is used to resolve your support queries efficiently and to maintain a record of the assistance provided to your account.
• Legal and regulatory compliance: Certain data is retained to comply with applicable anti-money laundering (AML) requirements and to cooperate with lawful requests from regulatory or law enforcement authorities.
• Service improvement: Aggregated, anonymised gaming activity data is used to improve the shuvo9 platform, identify technical issues, and optimise the player experience — it cannot be used to identify any individual player.
• Marketing communications (with consent): If you have opted in to receive promotional messages, your contact details are used to send relevant offers, bonus updates, and seasonal promotions such as Eid specials, BPL cricket promotions, and Pohela Boishakh bonuses. You may withdraw this consent at any time.

Data Sharing & Disclosure

shuvo9 does not sell your personal data to any third party. We share your data only in limited, controlled circumstances with parties who need it to support the delivery of our services or to fulfil legal obligations. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards.

• Payment service providers: When you make a deposit or withdrawal, the minimum data necessary to complete the transaction is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your bank). Payment providers operate under their own privacy policies and are independently responsible for the data they receive.
• Game technology providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session token to deliver game content. These providers do not receive your full name, contact details, or financial data.
• KYC and fraud screening services: Identity verification partners may receive your identity documents and registration data for the purpose of age verification, identity checks, and fraud risk assessment. These partners are contractually bound to use your data only for the specific verification purpose.
• Legal and regulatory authorities: shuvo9 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by law, court order, or where disclosure is necessary to protect the safety of players or the integrity of the platform.
• Business successors: In the event of a merger, acquisition, or transfer of business assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections. You will be notified of any such transfer.

Cookies & Tracking Technologies

shuvo9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players interact with the site so we can continuously improve the experience. A cookie is a small text file placed on your device when you visit the shuvo9 website.

The following types of cookies are used on the shuvo9 platform:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without rendering the platform unusable.
• Functional cookies: Remember your preferences such as language settings, preferred game lobby view, and responsible gaming tool settings. Disabling these cookies will not prevent you from using the platform but may reduce personalisation.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate the platform — such as which pages are visited most frequently and where technical errors occur. This data is used solely for internal platform improvement and cannot be used to identify individual players.
• Security and fraud-prevention cookies: Used to detect unusual activity, flag suspicious login attempts, and identify bot traffic or duplicate account creation attempts. These cookies are essential for maintaining a safe environment for all players.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will prevent you from logging in or using the shuvo9 platform. Instructions for managing cookies in popular browsers are available in your browser's help documentation.

Data Security & Retention

shuvo9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to reflect current best practices in data security.

• TLS/SSL encryption: All data transmitted between your browser or app and the shuvo9 servers is encrypted using Transport Layer Security (TLS). Sensitive data at rest — including identity documents and financial records — is stored using AES-256 encryption.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Employee access rights are reviewed regularly and revoked when no longer required. All access to sensitive data is logged and auditable.
• Password security: Account passwords are stored as salted cryptographic hashes. shuvo9 staff cannot view your password in plain text. You are encouraged to use a strong, unique password and to enable any additional account security features available in your settings.
• Incident response: In the event of a data security incident affecting your personal data, shuvo9 will notify affected players and relevant authorities within the timeframes required by applicable law, and will take immediate steps to contain the incident and prevent recurrence.

shuvo9 retains your personal data for as long as your account is active and for a defined period after account closure to meet legal and regulatory obligations. The table below summarises our standard retention periods by data category:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

Your Privacy Rights

As a player on shuvo9, you hold a set of rights over your personal data. shuvo9 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact our support team via live chat or at the email address provided at the end of this Policy.

• Right of access: You have the right to request a copy of the personal data that shuvo9 holds about you. We will provide this in a readable format within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Basic profile details such as your email address or mobile number can be updated directly in your account settings.
• Right to erasure: You may request that shuvo9 delete your personal data. This right is subject to our legal retention obligations — for example, financial transaction records required for AML compliance cannot be deleted before the mandated retention period has elapsed. Where erasure is not possible in full, we will anonymise the data so it can no longer be linked to you.
• Right to restriction: You may request that we temporarily restrict the processing of your data while a rectification or objection request is under review.
• Right to data portability: Where technically feasible and legally permissible, you may request a structured, machine-readable copy of the personal data you have provided to shuvo9 for the purpose of transferring it to another service provider.
• Right to object to marketing: You may withdraw consent for marketing communications at any time by updating your notification preferences in Account Settings or by contacting support. Opting out of marketing does not affect your ability to continue using the shuvo9 platform.
• Right to lodge a complaint: If you believe shuvo9 has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a formal complaint by contacting our support team. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

Third-Party Game Providers

The shuvo9 platform integrates games and live casino content from a number of third-party software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these providers, a technical session is established between your device and the provider's servers in order to deliver the game content.

In the course of delivering game content, third-party providers may receive a pseudonymous session token and a player identifier assigned by shuvo9. They do not receive your full legal name, contact details, National ID number, or payment account details. The game outcome data generated during your play session is transmitted back to shuvo9 and recorded in your account history.

Each third-party game provider operates under its own privacy policy and data processing agreements. shuvo9 maintains data processing agreements with all integrated providers to ensure that player data shared in the course of game delivery is handled in accordance with appropriate data protection standards. If you have concerns about how a specific game provider handles session data, please contact shuvo9 support and we will direct your query to the appropriate team.

Policy Updates & Contact

shuvo9 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, service offerings, or applicable legal requirements. When a material change is made to this Policy, we will update the effective date shown at the top of this page and, where the change significantly affects your rights or how we handle your data, we will notify you via your registered email address at least 7 days before the change takes effect.

We encourage all players to review this Privacy Policy periodically. Your continued use of the shuvo9 platform following any update to this Policy constitutes your acceptance of the revised terms. If you disagree with any material change, you have the right to close your account and request erasure of your personal data subject to our legal retention obligations.

All times and dates referenced in this Privacy Policy use Bangladesh Standard Time (BST, UTC+6). This Policy was last reviewed and updated with an effective date of 1 January 2026. The current version of this Policy supersedes all previous versions.

This Privacy Policy applies solely to data collected and processed by shuvo9 via the shuvo9.club website and associated platform services. It does not apply to third-party websites or services that may be referenced in shuvo9 communications. shuvo9 is not responsible for the privacy practices of external services and encourages you to review the relevant privacy policy of any third-party service you use.